Privacy Policy
This Privacy Policy explains how Colosseum Casino collects, uses, stores, and protects your personal information when you visit or use our website at colosseum-casinos.com. This page is part of our commitment to transparency and data protection for players in Canada. We encourage you to read this policy carefully to understand our practices regarding your data.
Information We Collect
We collect information you provide directly to us, such as when you register an account, make a deposit, or contact customer support. This may include your name, email address, date of birth, home address, phone number, and financial details needed to process transactions. We also collect information automatically when you use our site, including your IP address, browser type, device information, and browsing activity through cookies and similar technologies.
How We Use Your Information
We use the information we collect for the following purposes:
- To operate and maintain your account, process deposits and withdrawals (as described on our Payments page), and verify your identity to meet regulatory requirements.
- To provide customer support, respond to inquiries, and resolve disputes.
- To enforce our terms and conditions, including responsible gambling rules and age verification (minimum 19 years old in most provinces, 18 in Quebec, Alberta, and Manitoba).
- To comply with legal obligations under applicable laws, including anti-money laundering (AML) and know your customer (KYC) requirements.
- To improve our website and services, such as analysing usage trends and personalising your experience.
- To communicate with you about account updates, promotions (if you have opted in), and changes to our policies.
Cookies and Tracking Technologies
Our website uses cookies, web beacons, and similar technologies to enhance functionality, analyse traffic, and remember your preferences. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your experience on our site. We also use third-party services, such as analytics providers, that may set their own cookies.
Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service providers who help us operate our business, such as payment processors (e.g., Interac, Visa, Mastercard) and customer support platforms.
- Regulatory bodies, including the Kahnawake Gaming Commission and, for Ontario players, the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario.
- Law enforcement or government agencies when required by law or to protect our rights or the safety of our users.
- Other entities within the Casino Rewards Group (which operates multiple casinos) for fraud prevention, data analytics, and network-wide responsible gambling measures.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations (such as gaming and tax record-keeping), resolve disputes, and enforce our agreements. After account closure, we may retain limited data for these purposes but will delete or anonymise information when it is no longer required.
Your Rights and Choices
You have the right to:
- Access the personal information we hold about you and request a copy.
- Correct any inaccurate data.
- Request deletion of your data, subject to legal or contractual obligations.
- Restrict or object to certain processing activities.
- Withdraw consent at any time where processing is based on consent.
To exercise these rights, please contact our support team (available 24/7 via live chat and email). We will respond to your request within the timeframes required by applicable law.
Data Security
We take the security of your personal information seriously. We implement technical and organisational measures, including 128-bit SSL/TLS 1.3 encryption, Cloudflare DDoS protection, and eCOGRA-certified random number generators. Your data is protected against unauthorised access, alteration, disclosure, or destruction. Our systems are regularly reviewed to maintain a high level of security.
Third-Party Links
Our website may contain links to third-party sites, such as our bonus page at bonus or our responsible gaming page at responsible-gaming. These third-party sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of material changes through your account or other appropriate channels. We encourage you to review this page periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact our customer support team. Support is available 24 hours a day, 7 days a week through live chat on our website or by email. We are here to assist you with any privacy-related inquiries.
Responsible Gambling
We are committed to promoting responsible gambling. As part of this commitment, we collect and use your data to enforce player protection measures, including deposit limits, session time limits, and self-exclusion tools. You can learn more about these tools on our Responsible Gaming page. We also encourage you to contact organisations such as Gamblers Anonymous, Gambling Therapy, and the Responsible Gambling Council for free support.
Data Protection Summary
The following table summarises the types of data we collect and how it is used:
| Data Category | Examples | Purpose |
|---|---|---|
| Account information | Name, email, date of birth, address, phone number | Account registration, age verification, legal compliance |
| Transaction data | Deposit and withdrawal amounts, payment methods, transaction IDs | Processing payments, fraud detection, record-keeping |
| Technical data | IP address, browser type, device type, operating system | Website security, analytics, personalisation |
| Cookie data | Session cookies, persistent cookies, third-party cookies | Performance, functionality, advertising preferences |
| Communication data | Emails, live chat transcripts, support tickets | Customer support, dispute resolution |
Privacy for Ontario Players
For players in Ontario, this policy is supplemented by the practices of Apollo Entertainment Ltd and complies with the requirements of AGCO and iGaming Ontario. Ontario players use a separate version of Colosseum Casino with additional privacy obligations. If you are an Ontario resident, your data is handled under those additional rules, and your rights under the applicable privacy legislation are fully respected.
International Data Transfers
Your information may be processed in jurisdictions outside Canada, including jurisdictions where our service providers are located. We ensure that any such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your data.
Children’s Privacy
Colosseum Casino is not directed at individuals under the legal gambling age. We do not knowingly collect personal information from minors (under 19 in most provinces, 18 in Quebec, Alberta, and Manitoba). If we become aware that a minor has provided us with personal data, we will take steps to delete such information promptly.